Perceptions and reactions to conversational privacy initiated by a conversational user interface

نویسندگان

چکیده

In 2019, media reports raised awareness about privacy and security violations in Conversational User Interfaces (CUI) like Alexa, Siri Google. Users report that they perceive CUI as creepy are concerned their privacy. The European General Data Protection Regulation (GDPR) several other laws across the globe, give users right to control processing of data, for example by requesting deletion data it gives them obtain information data. Furthermore, GDPR advise seamless communication user rights, which, currently, is poorly implemented CUI. We used a bespoke collection interface generate speaking chatbots made available tasks on crowd sourcing platform Mechanical Turk. With those we simulated how can be communicated dialogue between machine. find conversational affect perceptions positively. Moreover, choices suggest interested obtaining form. discuss implications limitations this research.

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ژورنال

عنوان ژورنال: Computer Speech & Language

سال: 2022

ISSN: ['1095-8363', '0885-2308']

DOI: https://doi.org/10.1016/j.csl.2021.101269